FAQ's

Yes, of course you can visit us and we can explain your driving style and requirements and give you expert advice on choosing the right model. We can advise you and discuss in more detail on specific e-bikes. We also give you the opportunity to ride a crank bike so you can familiarize yourself with it before buying.

RAYVOLT PREMIUM E-BIKES LIMITED WARRANTY

Rayvolt warrants to offer a bike that will be free of manufacturing defects in materials and workmanship. This warranty applies to original owner only, and is non-transferable.

Your ride enjoyment is our priority, and if you have any issue with your Rayvolt E-Bike, contact the Authorized Rayvolt Dealer where you purchased your bicycle first.

Rayvolt Bicycles warrants the replacement or repair at its sole option, of any original Rayvolt branded part due to a defect in material and/or workmanship for 1 year from the original date of purchase for Parts, 2 years on Motor, Lifetime on Frames. Original sales receipt or other proof of purchase is required at the time of claim. Please note that transportation charges are not covered by the warranty.

Warranty claims will be subject to review of information including photos, receipt, videos and serial number. Failure to provide this information will result in the claim being rejected.

For more information please contact your Rayvolt Premium E Bikes Dealer Custom Cruzers

THIS WARRANTY IS OFFERED TO THE ORIGINAL PURCHASER ONLY.

WARRANTY DETAILS

1. This warranty only applies to the original retail purchaser and is not transferable.

2. Specific model exceptions to this warranty are noted with the bicycle documentation.

3. Hurley Bicycles' sole obligation during the acceptable duration of this warranty is, at Hurley Bicycles' option, to repair or replace the product with a current item that is equivalent in construction, design, or value.

4. Hurley Bicycles' liability under this limited warranty shall never exceed the amount of the original purchase.

TO OBTAIN SERVICE UNDER THIS WARRANTY, YOU MUST: 

1. Connect with Hurley Customer Services or return your fully assembled Hurley Bicycle to a Hurley Bicycles Authorized Dealer within the United States of America. A bicycle that has had the components removed cannot be evaluated or warranted.

2. Provide proof of purchase, including but not limited to the retail bill of sale, your credit or debit card receipt, or other satisfactory proof of the date of purchase.

THIS WARRANTY DOES NOT APPLY TO DAMAGE OR FAILURE DUE TO: 

1. Accidents, alteration, abuse, neglect.

2. Material fatigue, normal wear and tear.

3. Improper assembly, maintenance, or installation of parts or accessories not originally intended to be compatible with the bicycle as sold, including but not limited to power assist accessories, forks, brakes, or tires different from original specification.

4. Improper assembly.

5. User weight in excess of three-hundred pounds.

THIS WARRANTY ALSO EXCLUDES: 

1. Commercial use (such as rental or security fleets), racing or competition, stunting, jumping, trick riding, ramp riding, aggressive riding, riding with excessive loads, lack of technical skill, competence, or experience of the user.

2. Bicycle frames, which have been repaired (e.g. welded or bonded), repainted, or had the original decals removed.

3. Frames, forks, wheels, axles, handlebars, and stems, which are bent from just riding along, can be a sign of misuse or abuse and are not covered under this warranty.

4. Personal transportation costs or product freight costs to or from a Hurley Bicycles Authorized Dealer.

5. Any additional costs associated with the incompatibility of existing parts and the replacement frame or fork. These costs are the responsibility of the consumer.

The warranty for the replacement frame shall be the warranty offered for the equivalent bicycle's frame of that model year. We recommend replacement frames to be reassembled by a Hurley dealer. This warranty excludes any issues that can be traced to assembly or component incompatibility.

This warranty is expressly in lieu of all other warranties, and any implied warranties of merchantability or fitness for a particular purpose created hereby, are limited to the same duration as the express warranty herein. Hurley Bicycles shall not be liable for any incidental or consequential damages. Some states do not allow the exclusion or limitations of implied warranties, incidental or consequential, so the above limitations and exclusions may not apply to you. Retailers and wholesale outlets for Hurley Bicycles products are not authorized to modify this warranty in any way. This warranty gives the original owner specific legal rights. Other additional rights may vary from state to state.

All Hurley bicycles meet or exceed CPSC standards. Complete equipment is included with each Hurley Bicycle but not necessarily shown in photographs, e.g. reflectors. All Hurley bicycles are covered under warranty. Hurley specifications are subject to change without prior notice. 

Full Warranty Document

Still the old adage - you give what you get. At e-Custom Cruzers, we chose not to bother with the cheaper, "rough" models. In fact, we only deal with quality machines that are built to get the job done. Buy cheap, buy twice is our policy.

Clean your e-bike like a normal bike. Use a hose, sponge, preferably a cleaner like - Muc Off. If you can, clean it after every ride to keep it looking its best. Also, remember to relubricate the chain with a suitable dry lubricant after cleaning. Please resist using a pressure washer on your bike. Not because of the electronics, but the high-pressure water that pushes the factory grease out of the internal bearings and leaves them dry for the next ride.

Generally speaking, all the electronic components of our e-bikes are sealed units, from the motor to the battery to the main unit. They are both weatherproof and designed for general use, such as when riding a mountain bike, where there are occasional deep puddles. Your e-bike should have no problem mastering this. If possible, try not to completely submerge your e-bike. For example, if you fall into a lake, make sure you and your bike recover quickly. Let the bike dry before restarting and returning to the track.

All of our electric bikes use lithium-ion batteries. These battery packs charge very quickly compared to other products on the market. In general, it takes about 3.5 hours to charge a 400Wh battery pack to 100% from an outlet. Interestingly, the battery actually charges about 80% in about 1.5 hours, but the last 20% charge is set slower.

This is required for some cheap bikes with different styles of batteries. However, all of our e-bikes have high-tech batteries, so this is not required. In fact, it's best to keep our batteries charged at all times, even if you only drive 10 miles, you only need to charge them.

All e-bikes are legally required to have an assist speed of 15 miles per hour. You can certainly pedal the bike faster, but use your own pedaling force when the assist descends at 15 mph.